pko99 Privacy Policy

01 Introduction

pko99 ("we," "us," "our," or "the Platform") operates the online gaming and entertainment platform accessible at pko99.net. As a personal information controller under the Data Privacy Act of 2012, pko99 is responsible for the collection, use, storage, and protection of personal data provided by users ("you," "the Data Subject") in connection with your use of the platform.

This Privacy Policy applies to all personal data collected through the pko99 website, account registration process, payment transactions, customer support interactions, and any other touchpoint between you and pko99. It covers users across the Philippines — whether you're playing from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the country.

By registering an account on pko99 or continuing to use the platform after this policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of pko99 and may request account closure by contacting our support team.

02 Personal Data We Collect

pko99 collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender (optional, for personalization purposes)
• Nationality and country of residence
• Government-issued ID details (e.g., Philippine passport, driver's license, SSS/UMID card number) — collected during KYC verification

2.2 Contact Data

• Email address (used for account communications and notifications)
• Philippine mobile number (used for account verification and security alerts)
• Residential address (collected during KYC verification)

2.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transactions (account name and number only)
• Transaction history including deposits, withdrawals, and bonus credits
• Source of funds documentation (where required for large transactions)

2.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, login timestamps, and activity logs
• Game play history, betting patterns, and wagering records
• Pages visited and features accessed within the pko99 platform

2.5 Communications Data

• Records of live chat conversations with pko99 customer support
• Email correspondence with pko99
• Feedback, complaints, and dispute records

03 How We Collect Your Data

pko99 collects personal data through the following methods:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the pko99 platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention services, and analytics partners — all of whom are bound by data processing agreements with pko99.
• Publicly available sources: In limited circumstances, pko99 may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

04 How We Use Your Personal Data

pko99 uses the personal data we collect for the following purposes:

pko99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), pko99 processes your personal data on the following legal bases:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or promotional offers from pko99.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and pko99 — including account registration, payment processing, and delivery of gaming services.
• Legal obligation: Where processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and regulatory reporting duties.
• Legitimate interests: Where processing is necessary for pko99's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.

06 Data Sharing and Disclosure

pko99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable financial data protection regulations.
• Identity verification providers: Third-party KYC and AML service providers engaged by pko99 to verify user identities and comply with regulatory obligations.
• Game technology providers: Licensed game suppliers whose platforms power the games available on pko99. These providers may receive limited technical data necessary for game delivery and fairness auditing.
• Analytics and security providers: Service providers that help pko99 monitor platform performance, detect fraud, and improve user experience. These providers act as data processors under pko99's instructions.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, pko99 may disclose personal data to competent Philippine authorities, including but not limited to the National Privacy Commission (NPC) and relevant gaming regulators.
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by pko99, subject to professional confidentiality obligations.

07 Cookies & Tracking Technologies

pko99 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services. The types of cookies used by pko99 include:

• Essential cookies: Strictly necessary for the operation of the pko99 platform, including session management, login authentication, and security functions. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with pko99, including pages visited, session duration, and navigation paths. This data helps pko99 identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language selection and display options, to provide a more personalized experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pko99 platform. pko99 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

08 Data Retention

pko99 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with pko99, plus a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for a period of three (3) years from the date of the interaction, or longer if related to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to twenty-four (24) months from collection, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, pko99 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

09 Data Security

pko99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS 256-bit encryption for all data transmitted between your device and the pko99 platform
• Encryption of sensitive data at rest, including financial data and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Multi-factor authentication for internal systems and administrative access
• Regular security audits, vulnerability assessments, and penetration testing
• Intrusion detection and prevention systems monitoring the pko99 infrastructure
• Staff training on data protection obligations and security best practices
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pko99 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with the requirements of the Data Privacy Act of 2012.

10 Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pko99:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, stored, and shared by pko99. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data that pko99 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that pko99 holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pko99's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on pko99's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that pko99 has violated your data privacy rights.

To exercise any of these rights, please contact pko99's Data Protection Officer via the contact details provided in Section 13 of this policy. pko99 will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

11 Children's Privacy

pko99 is strictly an adult platform. The minimum age requirement for registration and use of pko99 is 21 years of age, in accordance with Philippine gaming regulations. pko99 does not knowingly collect personal data from individuals under the age of 21.

If pko99 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all personal data associated with that account will be deleted, and any deposits will be returned to the originating payment method. Age verification procedures are applied at registration and may be repeated at any time during the account lifecycle.

If you are a parent or guardian and believe that your child has registered on pko99, please contact our support team immediately so that we can take appropriate action.

12 Changes to This Privacy Policy

pko99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, pko99 will notify registered users via the email address associated with their account and/or via a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how pko99 protects your personal data. Your continued use of pko99 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pko99, please contact our Data Protection Officer (DPO). pko99 has designated a DPO in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission.

You may reach the pko99 Data Protection Officer at the following email address: [email protected]

For general customer support inquiries unrelated to data privacy, please contact our 24/7 support team via live chat on the pko99 platform, or by email at: [email protected]

pko99 is committed to resolving all data privacy inquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.